Shipping policy
Thank you for visiting and shopping at Cheerbox.in. The following terms and conditions constitute our Shipping Policy.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined under the following conditions. These definitions apply equally whether they appear in singular or plural.
Definitions
Company: Refers to Cheerbox (also referred to as "We", "Us", or "Our").
Goods: Items offered for sale on the Service.
Orders: A request by You to purchase Goods from Us.
Service: Refers to the Website.
Website: Refers to Cheerbox, accessible at https://cheerbox.in.
You: The individual accessing the Service, or the legal entity on whose behalf the individual is using the Service.
Delivery
Once you place an order:
Products are carefully inspected and, if applicable, customized.
Items are then packed and shipped through our trusted delivery partners.
The courier partner may contact you if they encounter delivery issues.
Key Delivery Timelines:
Customised Orders: Cannot be returned or exchanged once placed.
Dispatch to Courier: Within 3–4 working days.
Standard Shipping: Delivery within 5–7 working days.
Express Shipping: Delivery within 2–4 working days.
Shipping Options & Timelines
Express Shipping (Amritsar & Punjab cities): 3–5 working days
Standard Shipping (PAN India): 5–9 working days
⛔ Note: Orders are not shipped or delivered on weekends or public holidays.
🚚 During high-volume periods, there may be delays. For concerns, contact us via email or phone.
Shipping Charges
Prepaid Orders
Free Shipping: On orders above ₹999
Shipping Fee: Calculated as per pin code for orders below ₹999
Cash on Delivery (COD)
Free COD: On non-customised products above ₹999
Customised COD Orders: Shipping charges calculated as per pin code
Order Tracking
You can check your order status by:
Visiting the Track My Order section on our website/app
Contacting our Help Desk for assistance
Multiple Shipments
If your order contains multiple items, they may be shipped separately as they become ready.
➡️ You will only be charged for shipping/COD once.
Courier Partner
We use a third-party courier service.
Since we may not receive real-time updates, any delivery issues should be reported to us via email or WhatsApp.
Damages During Shipping
Cheerbox is not liable for products damaged or lost during shipping.
If you receive a damaged order, please file a claim directly with the shipment carrier.
Be sure to retain all packaging materials and damaged items when filing your claim.
Contact Us
For any shipping-related queries, you can reach us through the following:
📧 Email: support@cheerbox.in
🏠 Address: KHASRA 232/1, GT Road, Opp. Khalsa College for Women
Kot Khalsa, Amritsar, Punjab, India – 143001
